When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past […]
Product in Practice: Introducing Opportunity Solution Trees at Texthelp
There are all kinds of ways to introduce continuous discovery habits. If you’ve been at your company for a while, you might get inspired after reading a book or attending […]
Product in Practice: Bringing the Discovery Habits to WebMD
The larger and more complex your company is, the more challenging it can be to introduce continuous discovery. It’s not just about training people to conduct interviews, use opportunity solution […]
Ask the Community: What’s a Mistake You Made Early in Your Continuous Discovery Journey?
You’ll often hear Teresa say that there’s no single right way to do continuous discovery. Something she might not say as often (that’s just as true) is that there’s no […]
Tools of the Trade: Finding People to Interview Before You Have Customers
The foundation of continuous discovery is weekly touchpoints with customers. These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. […]
Product in Practice: Making Customer Interviewing a Habit in an Early-Stage Startup
Founders have all sorts of reasons for starting companies. Sometimes it’s because they’ve personally experienced a pain point and want to address it. Sometimes they’re dissatisfied with what’s available on […]
2024: Focusing on Finding Joy in My Work
Happy New Year! Every year, I kick off January with an update on how the year went and I share my plans for the upcoming year. This year is going […]
Product in Practice: Continuous Discovery Fuels Innovation at Sauce Labs
Can a single course change your career trajectory? For Mike Donovan, Senior Vice President of Product at Sauce Labs, the answer to that question is a resounding yes. Can a […]
